Refund Policy

Refund Overview

ayursehat processes refunds for eligible cancellations, approved returns, and payment-related cases as per the rules mentioned below.

Refund Eligibility

• Approved returns after inspection or verification.
• Prepaid orders cancelled as per the cancellation rules.
• Failed delivery cases where payment was received, if applicable.
• Wrong, damaged, or missing items reported within the allowed support period.

Refund Method

Refunds are usually processed to the original payment method. For COD orders, we may request UPI or bank details for processing the refund, where applicable.

Refund Timeline

• Refund initiation is typically completed within 5–10 working days after approval.
• Bank or payment gateway processing time may vary after refund initiation.
• Customers may be asked to share the Order ID for faster support.

Partial Refunds

In some cases, partial refunds may apply due to shipping charges, promotional discounts, used/damaged packaging, missing accessories, or other order-specific conditions.

Non-Refundable Cases

• Products damaged due to misuse or improper handling by the customer.
• Requests made after the allowed return/refund period.
• Items returned without approval, original packaging, or required proof.

Need Help?

For refund-related queries, please contact support with your Order ID and payment details.